Employee / Requester
WhatsApp, Voice AI, web, QR and service interfaces for orders, requests, status, complaints and approvals.
GP Intelligence · powered by Avirel
One AI operating layer across corporate services.
GP Intelligence connects employee requests, vendor execution, SLA, approvals, service data and management reporting across food, gifting, procurement and workplace operations.
Platform architecture
Employees, vendors and administrators work from the same service layer.
Different channels can sit on top of one governed operational database so requests, actions and reporting stay connected.
Vendor / Partner
Work orders, SLA timers, acceptance, status, proof, compliance, invoices and performance visibility.
Client / Admin
Policy, budgets, approvals, users, sites, vendors, spend, SLA, compliance, incidents and management analytics.
Workflow intelligence
AI should move work — not only answer questions.
A request becomes an executable workflow with ownership, SLA and auditability.
Employee request
AI understands intent
Policy / vendor routing
SLA + execution
Reporting + insight
Core capabilities
AI applied to real operating processes.
Each capability is designed to connect with the underlying service workflow rather than operate as an isolated chatbot.
WhatsApp AI
Service requests, cafeteria queries, ordering, ticket status, pantry issues, gifting updates and vendor communication.
Voice AI
A corporate service number that understands requests, creates tickets, routes actions and escalates when needed.
Vendor Routing & SLA
Classify requests, select the responsible partner, start SLA, trigger escalation and keep the requester updated.
Cafeteria Intelligence
Employee eligibility, subsidy exceptions, demand forecasts, feedback analysis, vendor performance and food-waste insight.
Procurement Intelligence
Structure RFQs, compare quotes, surface anomalies, track approvals and create management-level spend visibility.
Reconciliation Intelligence
Match orders, transactions, vendor invoices and client billing; identify mismatches and explain exceptions.
Management Copilot
Ask operational questions in natural language across service, vendor, spend, SLA, complaints and performance data.
Camera Intelligence
Authorised safety and operational event workflows using compatible existing camera infrastructure and defined alert rules.
Knowledge & Policy AI
Ground employee/vendor answers in approved SOPs, client rules, menus, entitlement policies and service documentation.
Enterprise controls
Automation with governance built in.
Enterprise AI should remain auditable, permissioned and connected to deterministic controls for money, eligibility and approvals.
| Control | How GP applies it |
|---|---|
| Identity & access | Role-based access, client/site scoping and controlled administrator permissions. |
| Auditability | Requests, approvals, overrides, vendor actions and escalations recorded as operational events. |
| Human approval | Financial approvals, policy publication and high-impact exceptions stay within authorised workflows. |
| Data governance | Service data is separated by client/site and integrations are governed by defined access and retention rules. |
| Business continuity | Fallback channels, vendor alternatives and manual authorised controls can support service continuity. |
Examples
Natural-language requests become operational actions.
The same AI layer can work across multiple corporate-service categories.
Employee
“The coffee machine on the fifth floor is not working.”Identify site and issue → open ticket → route service partner → start SLA → update employee → close with feedback.
Administration
“Show all Pune vendors with compliance documents expiring in the next 30 days.”Query vendor master → surface documents and owners → create reminders → track closure.
Finance
“Why is this vendor invoice different from last month’s cafeteria transaction ledger?”Compare invoice, transaction batches and adjustments → identify mismatch → present explainable reconciliation.
Management
“Which workplace category has the most SLA breaches this quarter?”Aggregate service data → compare categories and vendors → show trend and likely operational drivers.
GP Intelligence
One service layer across the corporate operating relationship.
Connect employee requests, partners, service workflows and management visibility through one intelligent operating model.
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